Terms & Conditions

www.nordicstyle.com is a Trading name of Country Estate Interiors Ltd

1. www.nordicstyle.com is a trading name of Country Estates Interiors Ltd registered in the UK under company number 17203968 and our registered office is 69 Lambeth Walk, London, SE11 6DX. We do not have a physical shops.  This is a Mail Order Web Site Only.
2. These Terms and Conditions apply to direct purchases from this web site. 
3. We obey the Distance Trading Regulation on goods that have been purchased on this web site and not first been viewed in person before purchase.
4. The Distance Trading Regulation allows goods not seen in person before purchase to be returned once delivered, due to Unsuitability. 
5. The customer must pay the Outward and Return Delivery Charges and it is their responsibility to make sure the items get back to us undamaged and in a sellable condition.

Orders & Payments:

7. Goods are to be paid for in full prior to dispatch.
8. All prices on this website are Retail Prices including VAT.
9. Orders paid for and cancelled after a delivery date has been confirmed will be subject to a 50% cancellation charge.
10. Online orders can be placed on this web site but will only be confirmed once a member of our team checks the Stock is Physically available to send out.  Once this check has been done you will be sent a payment link to pay for the order.
11. Our paint and Wood finishes, and fabrics may vary in colour from batch to batch, but we do endeavour to maintain consistency. Handles, hinges and other furniture accessories may be swapped for alternatives if the ones used in the photograph are no longer available from the trade.

Delivery & Collection:

13. Delivery charges can be found on the delivery section of this web site.
14. We can arrange deliveries to Non-Mainland UK, Eire and other overseas countries, please contact us for a quote. 
15. We aim to deliver stock items within 10 working days of receiving payment in full.
16. We guarantee to deliver within 10 working days, but we also ask the customer to take the delivery within the same time frame.  Goods can be purchased and stored beyond 10 working days but storage charges will apply, ask for details.
17. If you prefer not to pay for us to arrange delivery of goods purchased, you can arrange for the collection of the goods from our warehouse in Surrey.  Please call us and ask for details prior to purchase to discuss arrangements as our warehouse is not manned all the time.  Please note if you use third party couriers they and you are responsible for the safe transit of goods from when they are collected and signed for from us.  Our own delivery service is operated by a local delivery specialists and we sub contract all deliveries to them.  Thery are fully insured for damage to the threshold of your property.
18. Most of our furniture is fully assembled cabinet built so it’s vital that access points are measured in advance of placing your order and delivery. The delivery team will do all they can to assist and will explore every possibility to get the furniture to the final position that you desire. However, if the team think it is not possible then they will leave the item in a safe and convenient alternative location.
19. Damages and shortages are to be reported at the time of delivery, before the driver leaves.
20. If you elect to collect goods from our warehouse we will contact, you to confirm your item/s are ready for collection by appointment. Please allow a minimum of 24 hours and do not just turn up as items are not always stored in the same location and we may need some time to get your order ready.
21. Our collection address is Field Common Farm, Unit 4 Big Barn, Left Hand Shutter, Field Common Lane, Esher, KT12 3QJ. This is an unmanned collection address and not where the goods are stored, so please don’t turn up without an appointment.
22. All goods collected from our warehouse must be unwrapped and properly checked at the time of collection and accepted before they are removed from our property.  No returns, damages, or shortages will be accepted once the goods have been taken away by you or your carrier, so the work has to be done at the time of collection to make sure you are happy with the goods being collected.
23. We also won’t accept goods back due to unsuitability under the distance trading regulation if you collect, because you or you representative would have seen them in person on checking the condition, so the Distance Trading Regulation does not apply.
24. Any orders for collection must be collected within 10 days or storage charges may apply.
25. We incur costs when picking your order and moving items to one location ready for you to collect, therefore any cancelled orders that have been paid for to collect are subject to a £160 restocking fee.

Returns:

26. We obey the UK Law regarding Returns, Exchanges, and Refunds.  Goods can be returned due to unsuitability under the Consumer Contracts Regulations, if purchased on this web site and you have not first viewed them.  We can facetime with you from our Warehouse and send detail images and movies to help you decide if an item is right for you.
27. Made to order and custom items are non-returnable as they have been made specifically for you.
28. If you wish to return an item that was delivered within the last 14 days, then please reach out to us at sales@nordicstyle.com letting us know the reason for your return and that you will be sending the item back. You will need to get the unused item safely back to our Warehouse in its intact original packaging. Once the item has arrived and been checked over for any damage a refund will be issued less the outward delivery charge within 14 days. You will be responsible for any return postage costs, and we are unable to refund your original delivery charge.
29. Returns will only be discussed if you are able to produce a proof of purchase i.e. the original receipt.  Without a receipt we cannot do anything to help you.  We can only discuss a transaction with the person that made the purchase and not a third party.
30. If you choose to collect your order you or your representative will be asked to check and sign for your items on collection, we will then no longer be able to accept these items back due to unsuitability.